Complaints & Contact
Effective Date: September 17, 2025
Purpose
We value feedback and transparency. This page explains how to contact us with questions, concerns, or complaints during our pre‑launch phase. These procedures apply only to the Site and waitlist stage. Additional dispute‑resolution procedures and partner contacts (e.g., bank/issuer or brokerage) will be published closerto launch.
How to Submit a Complaint or Inquiry
Email (preferred): hello@stelrix.com
Web Form: Link here
Mail: Stelrix (CS Capital Technologies Inc.)
99 Wall Street, Suite #2368, New York, NY 10005
Response Times
We will acknowledge receipt within 10 business days and aim to provide a substantive response or resolution within 30 days. If more time is needed, we will notify you and provide updates.
Accessibility
If you require an accommodation to submit a complaint, contact hello@stelrix.com and we will provide alternative methods.
Submit a Complaint
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